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Packet Core Mpbn Support

Posted by: Vanessa

Posted date: Wed, 21st Nov

Location: Western Africa


COMMSRESOURCES is looking for a PACKET CORE MPBN Support consultant to work in Western Africa on a contract:



 



Front Office (FO) and Back Office (BO) role



- Regional support for Sub-Saharan African region



- Resolve issue raise by SDM and CTM for their respective domain



- Provide solution and remedy to CSRs raise by customers



- CSR escalation to Global support and follow-up



- Provide formal answer for each CSR being close



- Investigate and provide analysis to open CSRs



- Coordinate with customer during troubleshooting



- Implement recommended changes to resolve issues



- Create procedure (MOP) and provide to customer 



- Search knowledge base and Primus for technical information



- Handle HOT CSR



- Emergency handling



 



 



Please send me your CV to vanessaf@commsresources.com

Job Title Packet Core Mpbn Support
Post Details
Posted By Vanessa
Start Date ASAP
Salary
Phone Number
Email vanessaf@commsresources.com
    
Category
Job Type Job Type -> Contract
Location Country/Region -> Western Africa
City or State Nationwide
    
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