Packet Core Mpbn Support

COMMSRESOURCES is looking for a PACKET CORE MPBN Support consultant to work in Western Africa on a contract:

Front Office (FO) and Back Office (BO) role

- Regional support for Sub-Saharan African region

- Resolve issue raise by SDM and CTM for their respective domain

- Provide solution and remedy to CSRs raise by customers

- CSR escalation to Global support and follow-up

- Provide formal answer for each CSR being close

- Investigate and provide analysis to open CSRs

- Coordinate with customer during troubleshooting

- Implement recommended changes to resolve issues

- Create procedure (MOP) and provide to customer 

- Search knowledge base and Primus for technical information

- Handle HOT CSR

- Emergency handling

Please send me your CV to vanessaf@commsresources.com