LTE Front Office RAN Engineer

Start date: ASAP

End date: 6 months (extendable)

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Job description:

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  Monitor network alarm and create a Trouble Ticket if needed after initial checks are done.


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  Log the exact time of alarm, as it appeared in OSS.


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  Sent SMS to management team if the case is considered as critical


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  Notify the customer through mails for outage issues as per management directions.


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  Escalate critical\pending cases to shift leader to take the appropriate action. Shift leader then will immediately contact all relevant BO/ELS/Customer team leaders if needed in order to convene the appropriate resource.


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  Coordinate between different groups involved, for example between BO and DNOC, TNOC, etc and follow up with them until the TT back to us.


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  In case of a customer complain is received FO engineer should gather all information regarding the specific problem, and any additional information that may be needed to resolve the issue such as additional contact information or recent changes that may ultimately affect the outcome of the solution.


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  Follow up MDT activities, insure that correct nodes are affected, in case of an MDT exceeded its approved window time, and outage should be opened for this case.


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  Prepare shift handover that includes all updated information with all activities that have taken place.

Job Qualifications:

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  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


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  Must be organized and capable of tracking/managing multiple issues simultaneously.


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  Must have superior communications skills, both verbal and written, and be able to convey complex issues in a concise manner.


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  The ability to collaborate and function as part of a team is essential.


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  A good understanding of WCDMA/LTE networks.


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  Must exercise sound judgment and make reasonable decisions based on factual information.


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  Minimum of 2-3 years recent experience in the FO.


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  The ability to be on-call.

Education and/or Experience:

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  Relevant experience may be substituted. Performing maintenance or monitoring work in a 7x24x365 technical operations environment is desired. Must be able to effectively communicate complex concepts and follow procedural direction. Previous experience would be helpful.


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  B.S. in Telecommunication or similar.