Responsibilities:
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Deep knowledge of product functionality, installation, upgrades and customer adaptations.
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Perform troubleshooting when customer inquires
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Work with support cases assigned, use reporting tools according to global processes and procedures.
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Follow up support cases looking for an answer/solution, providing constant information to the customer
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Provide guidance for Operation & Maintenance instructions
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Propose and Implement proactively improvements in maintenance procedures
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Verify solutions and remedies on target environment
Perform all necessary activities to ensure In service Performance objectives
Qualifications
The following competences are demanded:
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Degree of Telecommunications Engineer.
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Strong Technical Knowledge in two or more of the following nodes: HLR-FE, PG, HSS-FE, CUDB
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Solid knowledge of TCP/IP, HTTP protocols in mobile telephony
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Unix/Linux knowledge;
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Knowledge/experience in the GSM/WCDMA/GPRS/LTE areas
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Tracing tools, Wireshark, Nethawk or others
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Routing knowledge
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IP Security
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Troubleshooting skills
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Previous experience on support services in telecommunications or IP networks
The following competences will be valuable:
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Network administration and configuration
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Signaling and protocol analysis or definition
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MAP, DIAMETER
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LDAP
