Job mission
• The position exists to ensure effective management of core voip infrastructure. These include complex and very large client installations; take ownership of voip infrastructure deployments, product development, and systems development.
• Participation in the design, development and capacity management of the core voip network and ensure that technical infrastructure can deliver and support the products offered/sold.
• The position exists to ensure effective management of core voip infrastructure. These include complex and very large client installations; take ownership of voip infrastructure deployments, product development, and systems development.
• Participation in the design, development and capacity management of the core voip network and ensure that technical infrastructure can deliver and support the products offered/sold.
KPA duties
Task Complexity:
Operational effectiveness
• Maintain and support the core VoIP network infrastructure during and after business hours, ensuring quality, stability and availability for the business.
• Pro-actively monitor and maintain the VoIP network infrastructure (24x7).
• Take actions to prevent the reoccurrence of problems, identifying external parties to assist with problem solving if required.
• Consult to Solutions Consultants regarding the planning and design of effective solutions for customers, ensuring that the needs and requirements of the customer are taken into account and that solutions are aligned with the operational plans of the Technical team.
• Implement solutions and innovation in line with network architecture and with the operational plans of the planning Team.
• Providing input and recommendations into solutions for tenders.
• Communicate all faults and planned work through the correct channels clearly and timeously.
• Initiate and implement ideas and feedback on network tools, procedures and improvements to area functionality.
• Assist with the operational establishment and development of new VoIP infrastructure deployments in the international arena/MTN GROUP.
• Assist project teams with rolling out complex customer solutions.
• Provide constant status, feedback and progress reports on new build and solution delivery and support deliverables, reporting risk, change, status, decisions required, etc to stakeholders.
• Ensure conformance to performance parameters and SLAs in all areas of planning, building and configuration of the MTN Business network.
• Consider the 1-2 year implications of actions from a broad perspective and on the impact of solutions on other areas of the business, including interdependency aspects of the business.
• Provide complete and accurate documentation of proposed solutions for core and customers for internal use.
• Maintain continual focus on keeping technical solutions current, remaining aware of changing technologies and filtering information to the team, continually looking for ways to improve all aspects of technology development and service delivery.
Information sharing and reporting
• Report accordingly on the performance of the department and outstanding contentious audit issues
• Recommend additional information that may be included in monthly and quarterly reports.
• Consolidate key information and translate this into meaningful intelligence for submission to Senior Management.
• Review and provide input to MTN Business Solutions policies & procedures, making recommendations as necessary.
• Prepare ad hoc reports on request.
• Keep abreast of technical updates relating to statutory and IT industry issues and ensure compliance.
Customer Relations
• Establish sound relationships with all stakeholders.
• Understand customer needs and provide relevant input into the development / fine-tuning of systems accordingly to ensure customer satisfaction.
• Ensure that customer specifications are met and that customers are satisfied with solution and service offerings at all times.
• Establish and maintain quality standards that will enhance the customer experience and cost efficiency.
• Consider the implications of actions to be taken for the customer and the effect on the customer, providing advice on the best approaches to reach the best results.
General
• Provide input into the forecasting and planning of budgets for the implementation of new solutions.
• Monitor and report on variances, cost control and efficiencies relative to planned budgets.
• Drive best practice, continuous improvement and innovation at process and procedure level whilst ensuring adherence to change control policies and procedures.
• Provide on-the-job training and guidance to new and replacement personnel.
• Contribute towards continuous improvement and innovation at process and procedure level, providing input and recommendations into ways of fine-tuning systems and processes in line with changing work practices.
• Work consistently according to standard operating procedures.
Role Complexity:
• Participate in R&D projects where necessary.
• Perform standby duties as per schedule
• Specialisation in one of the key VoIP technologies
Task Complexity:
Operational effectiveness
• Maintain and support the core VoIP network infrastructure during and after business hours, ensuring quality, stability and availability for the business.
• Pro-actively monitor and maintain the VoIP network infrastructure (24x7).
• Take actions to prevent the reoccurrence of problems, identifying external parties to assist with problem solving if required.
• Consult to Solutions Consultants regarding the planning and design of effective solutions for customers, ensuring that the needs and requirements of the customer are taken into account and that solutions are aligned with the operational plans of the Technical team.
• Implement solutions and innovation in line with network architecture and with the operational plans of the planning Team.
• Providing input and recommendations into solutions for tenders.
• Communicate all faults and planned work through the correct channels clearly and timeously.
• Initiate and implement ideas and feedback on network tools, procedures and improvements to area functionality.
• Assist with the operational establishment and development of new VoIP infrastructure deployments in the international arena/MTN GROUP.
• Assist project teams with rolling out complex customer solutions.
• Provide constant status, feedback and progress reports on new build and solution delivery and support deliverables, reporting risk, change, status, decisions required, etc to stakeholders.
• Ensure conformance to performance parameters and SLAs in all areas of planning, building and configuration of the MTN Business network.
• Consider the 1-2 year implications of actions from a broad perspective and on the impact of solutions on other areas of the business, including interdependency aspects of the business.
• Provide complete and accurate documentation of proposed solutions for core and customers for internal use.
• Maintain continual focus on keeping technical solutions current, remaining aware of changing technologies and filtering information to the team, continually looking for ways to improve all aspects of technology development and service delivery.
Information sharing and reporting
• Report accordingly on the performance of the department and outstanding contentious audit issues
• Recommend additional information that may be included in monthly and quarterly reports.
• Consolidate key information and translate this into meaningful intelligence for submission to Senior Management.
• Review and provide input to MTN Business Solutions policies & procedures, making recommendations as necessary.
• Prepare ad hoc reports on request.
• Keep abreast of technical updates relating to statutory and IT industry issues and ensure compliance.
Customer Relations
• Establish sound relationships with all stakeholders.
• Understand customer needs and provide relevant input into the development / fine-tuning of systems accordingly to ensure customer satisfaction.
• Ensure that customer specifications are met and that customers are satisfied with solution and service offerings at all times.
• Establish and maintain quality standards that will enhance the customer experience and cost efficiency.
• Consider the implications of actions to be taken for the customer and the effect on the customer, providing advice on the best approaches to reach the best results.
General
• Provide input into the forecasting and planning of budgets for the implementation of new solutions.
• Monitor and report on variances, cost control and efficiencies relative to planned budgets.
• Drive best practice, continuous improvement and innovation at process and procedure level whilst ensuring adherence to change control policies and procedures.
• Provide on-the-job training and guidance to new and replacement personnel.
• Contribute towards continuous improvement and innovation at process and procedure level, providing input and recommendations into ways of fine-tuning systems and processes in line with changing work practices.
• Work consistently according to standard operating procedures.
Role Complexity:
• Participate in R&D projects where necessary.
• Perform standby duties as per schedule
• Specialisation in one of the key VoIP technologies
Educational requirements
• Matric and/or Equivalent is a MUST
• BSc degree in Computer Science or Technical qualification equivalent
• ACME Packet Certified Professional Engineer
• Broadsoft Certified Platform Administrator
• SIP School Certified Associate (not mandatory)
• CCVP (not mandatory)
• Matric and/or Equivalent is a MUST
• BSc degree in Computer Science or Technical qualification equivalent
• ACME Packet Certified Professional Engineer
• Broadsoft Certified Platform Administrator
• SIP School Certified Associate (not mandatory)
• CCVP (not mandatory)
Experience required
5 years’ experience in ISP working environment, which should encompass:
• Network related experience, which includes routing protocols
• UNIX based systems
• Cisco and Cisco technologies and products
• Juniper and Juniper technologies
• GSM exposure (GGSN/SGSN)
• Solid understanding of protocols including SIP, RTP, H.323 and MGCP, as well as being familiar with the codec’s used for encoding voice traffic in an IP network
• VoIP Soft switches (Broadsoft)
• Acme Packet SBC’s
• PRI – ISDN, E1 -SS7
• Voice interconnect exposure
• Network monitoring systems
• Other SBC’s
5 years’ experience in ISP working environment, which should encompass:
• Network related experience, which includes routing protocols
• UNIX based systems
• Cisco and Cisco technologies and products
• Juniper and Juniper technologies
• GSM exposure (GGSN/SGSN)
• Solid understanding of protocols including SIP, RTP, H.323 and MGCP, as well as being familiar with the codec’s used for encoding voice traffic in an IP network
• VoIP Soft switches (Broadsoft)
• Acme Packet SBC’s
• PRI – ISDN, E1 -SS7
• Voice interconnect exposure
• Network monitoring systems
• Other SBC’s
Skills required
Knowledge:
• Internal policies and procedures
• Corporate IT technologies, environments and demands
• Service provider environment
• Data centre environment
• Understanding of GSM trends and technologies
• Understanding of e-commerce and process
• Project Management Methodology
• Understanding VOIP and relevant technologies
• Interconnects between telecoms for VOIP
• SIP Experience - Debugging, Optimising
• Quality Of Service (QoS)
• A broad understanding of the ISP and Network Provider business environment
• IP routing, WANs and LAN/Campus Switched fabric
• In depth knowledge of the range of corporate business partners
• High knowledge of the legal and regulatory environment governing Telecommunication in South Africa
• In depth understanding of technology and services
• Network monitoring systems
Skills / physical competencies:
• Excellent PC and computing skills.
• Excellent troubleshooting ability
• Presentation and Communication skills
• Ability to work in high pace rapidly changing environment.
• Ability to work in a structured and orderly fashion
• Ability to ‘map’ new ideas onto existing products and/or be able to suggest product modification.
• Ability to work within a team and across groups
• Ability to bridge freely between different technologies, operating systems and applications required for the specific products
• Relationship building skills
• Ability to effectively match solutions to requirements
Behavioural qualities:
• Team Orientated
• Solution driven
• Decision Making ability
• Work well under pressure
• Attention to detail
• Customer oriented
• Accountability
• Effective Communicator
• Ability to handle fast pace and rapid change
• Emotional intelligence
• Consultative approach
• Strong detail focus - attention to detail and accuracy
• Operate with integrity (high ethics)
• Methodical and systematic
• Independent-minded – working without supervision
Knowledge:
• Internal policies and procedures
• Corporate IT technologies, environments and demands
• Service provider environment
• Data centre environment
• Understanding of GSM trends and technologies
• Understanding of e-commerce and process
• Project Management Methodology
• Understanding VOIP and relevant technologies
• Interconnects between telecoms for VOIP
• SIP Experience - Debugging, Optimising
• Quality Of Service (QoS)
• A broad understanding of the ISP and Network Provider business environment
• IP routing, WANs and LAN/Campus Switched fabric
• In depth knowledge of the range of corporate business partners
• High knowledge of the legal and regulatory environment governing Telecommunication in South Africa
• In depth understanding of technology and services
• Network monitoring systems
Skills / physical competencies:
• Excellent PC and computing skills.
• Excellent troubleshooting ability
• Presentation and Communication skills
• Ability to work in high pace rapidly changing environment.
• Ability to work in a structured and orderly fashion
• Ability to ‘map’ new ideas onto existing products and/or be able to suggest product modification.
• Ability to work within a team and across groups
• Ability to bridge freely between different technologies, operating systems and applications required for the specific products
• Relationship building skills
• Ability to effectively match solutions to requirements
Behavioural qualities:
• Team Orientated
• Solution driven
• Decision Making ability
• Work well under pressure
• Attention to detail
• Customer oriented
• Accountability
• Effective Communicator
• Ability to handle fast pace and rapid change
• Emotional intelligence
• Consultative approach
• Strong detail focus - attention to detail and accuracy
• Operate with integrity (high ethics)
• Methodical and systematic
• Independent-minded – working without supervision
Other information Reference No: IRC60458 Position Type: Permanent Affirmative Action: Open to All Salary: Additional: Training:
• CCIE/JNCIE Voice or currently studying towards
• VoIP Vendor certifications
• Broadsoft and Acme certifications
• CCVP (not mandatory)
Reference No:IRC60458 Position Type:Permanent Affirmative Action: Open to All Salary: Additional:Training:
• CCIE/JNCIE Voice or currently studying towards
• VoIP Vendor certifications
• Broadsoft and Acme certifications
• CCVP (not mandatory)
Applications close 28 Jan 2013.
