RF Consultant Need Urgently in Asia

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�SUMMARY:

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� �Having 10+ years of work experience in ICT industry, with a good track record of delivering results in following areas

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  Business Process definition, deployment and change management activities across organization.


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  Service Delivery Assurance and Operational Excellence activities


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  KPI target setting process through process performance baseline


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  Service Quality Management


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  Process and Quality Auditing & Reporting operations


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  Program Management experience of driving Process Improvement Initiatives based on ISO 9001/TL9000


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  Internal security and control standard with respect to ISO 27001.

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  Process and Quality Related Skills:
  
  
  

  
  Knowledge in Business Management System:�� Either exposure working in Siemens /Cisco/Ericsson /Alcatel Lucent/NSN /Huawei’s Quality Management System

  
  

  
  Business Domain Skills: Telecom (Main)/ IT / Networking and applications domain.

  
  

  
  Quality standards and Model:�� ISO9001:2008, TL 9000, 6-Sigma, Lean Implementation, ITIL V3, e-TOM (Business Process Framework),Process Performance Model, Internal Control standards like ISO 27001

  
  

  
  Core Skills:Business Process Management, Internal&Supplier Quality Auditing, Service delivery Assurance, ISO 9001:2008/TL9000 QMS Gap analysis and� implementation,Metrics analysis, KPI target setting and reporting.

  
  

  
  Soft Skills:Good communication in English and Bahasa, Good Presentation Skills, ability to influence and train operational staffs in driving initiatives, experience in customer interactions

  
  
  
  

  
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  RESPONSIBILITIES:

  
  Collating and Analyzing performance data and charts against defined O&M parameters
  
  
  
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    Perform gap analysis against the requirement of industry quality standards like ISO 9001:2008/TL9000
  
  
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    Create and maintain TL9000 metrication plan
  
  
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    Part of process and Quality team in developing and deploying� new operation and maintenance processes and tools required for QMS
  
  
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    Conducting workshops with all relevant stakeholders based on the proposed process design to be followed in end to end operations.
  
  
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    Create process performance baseline report based on the business and Operations KPI’s.
  
  
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    Prepare the KPI reports and performance data of risk and Quality of operations and reporting to top management for further actions.
  
  
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    Interface and liaison within various building blocks of organization for process and quality management activities , second party audits and Third Party Audits
  
  
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    Create process improvement plan for entire organization
  
  
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    Planning and coordinating activities for driving the organization towards ISO/TL9000 certification
  
  
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    Ensure internal audits are happening on time and providing approvals for the shift of audit plan and dates
  
  
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    Preparing and consolidating the audit reports based on audit conducted and ensure audit reports are baselined with mutual understanding and agreement of auditees
  
  
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    Follow up of NC closure within defined SLA and ensure the effectiveness of corrective action in place
  
  
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    Prepare NC analysis and suggest the areas of improvement to the management
  
  
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    Liaising with customers' , their auditors and ensuring the execution of corrective action and compliance with customers' specifications��������������������������������������������� �����������������������������������������������������������������
  
  
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    Defining and piloting engineering processes, methods and tools
  
  
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    Agreeing standards and establishing clearly defined quality methods for staff to apply; defining quality procedures in conjunction with operating staff;
  
  
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    Bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive operational procedures;
  
  
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    Persuading reluctant staff to change their way of working to incorporate new process and quality methods;
  
  
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    Conduct work product, physical and functional configuration audits
  
  
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    Carrying out RCA analysis and suggest better preventive measures.
  
  
  
  

If you are interested in this role, please send me your current cv to: joanna.lee@tanint.com