The back office engineer is assigned to work with troubleshooting / configuration / traffic measurements / performance of Huawei Fixed Access. He is to act on network and relevant equipment problems escalated from the surveillance function.
It is the responsibility of the back office engineer to solve and correct service and network problems according to agreed SLA/KPI, to detect and highlight network deficiencies and to some extent predict future degradations.
• Excellent knowledge of Huawei Fixed Access , i.e. system, HW / SW, functionality, DT, troubleshooting for following product:
o ME60 / ME60 X3
o Monitoring Tool, Huawei U2000
• Excellent knowledge of the network topology, its traffic handling capabilities and traffic characteristics.
• Good knowledge of all network elements and their main characteristics.
• Excellent knowledge of Huawei Fixed access Network performance parameters and their interpretation and use.