Senior Service Engineer - VAS / Ericsson

Job Title: VAS Engineer / Ericsson

Functional Role: BO VAS

Skill Set: Senior

Location: Riyadh,Saudi Arabia

Duration: 6-monthsextendable

Overall purpose:

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  The purpose of this document is to describe the functional role of Service Engineer(s) within the Managed Service delivery services.


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  Responsibilities:


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  VAS Service Engineer is responsible for the overall Quality of Service, performance data, SLA and KPIs in the Operations Centre. The responsibilities cover the following:


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  Real time monitoring of Service and Network quality and capacity. Analyse and reporting of Service and Network quality.


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  Initiate Service and Network improvements and optimisation activities.


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  Initiate temporary Service and Network reconfigurations, if performance is not satisfactory.


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  Drive tool development for delivery and management of new services.


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  Analyse failure trends and identify chronic failures.


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  Provide performance data and determine impact of service problems on service performance.


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  Provide optimum use of the existing Networks.


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  Recommend service redesign

Main activities:

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  The main activities are the following:


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  Set up the performance measurements and quality thresholds from statistics and CDRs


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  Compile and analyse the performance data both in real time and trend analysis


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  Ensure that management tools have the functionality to support the operational processes


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  Ensure ongoing service and network performance meets specified criteria


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  Notification of performance degradation and suggest reconfigurations to improve service


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  Suggest reconfigurations based on market, customer and service requirements


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  Liasing with customer relations management


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  Liasing with service and network planning and development in the developing of the plans for extensions and changes of services or the network


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  Recommendations that initiate Service- and Network- Configuration


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  Performance failure trend analysis to find chronic failures


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  Recommend service re-design to avoid service quality problems or capacity problems

Reports to

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  BO VAS manager

Interface to

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  Front office


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  Back office Service Engineers


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  Suppliers Customer support


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  Planning and Engineering

Required competence:

General Competence:

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  Fluent in written and spoken English


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  Fluent in Arabic is plus


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  Be able to work independently


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  Flexible and responsive to changing work patterns and demands.


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  Excellent team player.


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  Open approach to solving problems and dealing with new proposals.


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  A thorough and methodical approach to work.


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  Must be able to work to tight time scales.


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  High degree of analytical and investigative abilities.


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  Focused on service and network performance.

Technical Competence:

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  Hands on experience of LBS, MCN, VSMS, USSD & OMG Logica CMG (Acision) system administration and O&M tasks


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  Hands on experience / Excellent knowledge in Anti-Spam Acision (Open mind)


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  Hands on experience / Good Knowledge in Generic Billing Gateway (GBG)


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  Hands on experience / Good Knowledge in Message Plus (M+)


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  Good Knowledge in CMS operations


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  Good Knowledge in HP-SMSC / Mbalance (Tekelec) operations


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  Knowledge in other VAS services and Network- Configuration


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  Knowledge in IP

Required education and experience:

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  The Service Engineer should have a degree in Electrical Engineering/ Telecommunication Engineering/Computer Science/Computer Engineering or equivalent.


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  Have a minimum 3-5 years of experience in Operation and Maintenance.


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  Experience within Datacom and Telecom Networks