I'm looking for Front Office Manager.
Responsibilities:
Ensuring accurate and timely 1st level support.
Ensuring Surveillance Management & Performance Monitoring for Core, Transmission, IP, RAN & VAS NE’s.
Helpdesk Management in terms of customer complaint handling, coordination and escalation.
Fault management in terms of TT (escalation, update, follow up and closure)
Supervising and managing entire Front Office team.
Performance evaluation of Front Office Engineers.
Coordination with customer and MS internal departments.
Maintaining updated network topology information.
Front Office reports are accurately, and timely generated and distribution.
Requirements:
• Very Good knowledge of service networks / service applications characteristics and capabilities
• Very Good knowledge of service performance indicators and their interpretation.
• Very Good support system knowledge and shall be able to use required applications after proper set-up, with use of documentation without further assistance
• Very Good knowledge of services and service applications implementation / integration processes.
• Very Good knowledge in Access-, Core-, Transport-, and Service- Networks
