To conduct network monitoring and control the change requests. Manage network fault, create and follow all tickets related to service impact or cutomer complaints untill they are resolved.
1- Actively to do network surveillance and problem tracking processes. (FM)
2- To promote the NOC in the role of logical hub for all network activities, encompassing surveillance, field activities, change management etc. Ensure that all levels of network maintenance and support are utilized in a timely manner in line with agreed service levels. (FM)
3- Assure communication flow of trouble tickets among the several competence groups in NOC. FLM, SLM / Care and third party support groups.Follow up open trouble tickets till closure every 30 min. (FM)
4- Guarantee timely issue of network reports to all interested parties. Deliver regular reports on SLA activity , Performance and quality. (PM)
5- Monitor and control the execution of change requests in the live network (PM/CM)
- Required Degree: Bachelors Degree in Electrical Engineering, Communications Engineering, Telecommunications Engineering or Computer Engineering.
- Familiar with GSM and IT Concepts
- Proficiency in Telecommunication / Information technology concepts
- Proficiency in MS office (Word, Excel, and PowerPoint)
- Fluent in written and spoken Arabic & English language
- Basic Unix understanding
- Basic business Objective understand
- 1. Customer service orientation
- 2. Planning and organizing skills
- 3. Reporting skills
- 4. Analytical and conceptual thinking
- 5. Quick decision making skills
- 6. Relationship management skills
- 7. Reporting and logistic skills
- 8. Team working and motivation skills
