Engineer/Technical Support

Nokia Siemens Networks is the world's specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world's most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly. With headquarters in Espoo, Finland, we operate in over 150 countries around the globe. Proactively  plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level to service the customer. Prioritizes work based on customer impact, and brings expertise to customer site on need basis.
Identifies and solves proactively demanding problems and communicates them to key stakeholders. Participates as an expert in own technology area in customer projects. May support areas by participating in emergency and 24/7 duty. Is active in networking and knowledge sharing. Develops processes, tools and working methods.
- Understand the the customer targets on introduction of new LTE(FDD/TDD) releases and acceptance testing in customers lab and field
- Resolve technical queries for internal and external customers
- Prioritize reported problem together with R&D
- Work closely with R&D and relevant teams to investigate product faults and drive correcting process
- Develop project competence as well Technical support process competence for the maintenance phase
-Provide technical documentation for new releases to our internal and external customers
-Work for customer case handling and follow the E2E solution process.
-Solid technical background in mobile radio systems of  TD-SCDMA or WCDMA or Wimax ．  
- Technical support experience preferred
- Team player in a fast paced environment.
- Self motivated. Ability to work under pressure and learn independently.
- Good communication skills and fluent English
- Willing to travel
- Can prioritize work and handle multiple tasks.
- Accountable