Tangent is urgently looking for experienced UDC Back Office Engineer required for a telecommunication project base in Riyadh, Saudi Arabia. The contract is 12 months extendable with excellent salary all inclusive package.
The ideal candidate must possess the qualifications below:
As an UDC Managed Services Engineer your main responsibilities are:
-
Deep knowledge of product functionality, installation, upgrades and customer adaptations.
-
Perform troubleshooting when customer inquires
-
Work with support cases assigned, use reporting tools according to global processes and procedures.
-
Follow up support cases looking for an answer/solution, providing constant information to the customer
-
Provide guidance for Operation & Maintenance instructions
-
Propose and Implement proactively improvements in maintenance procedures
-
Verify solutions and remedies on target environment
-
Perform all necessary activities to ensure In service Performance objectives
Qualifications
The following competences are demanded:
-
Degree of Telecommunications Engineer.
-
Strong Technical Knowledge in two or more of the following nodes: HLR-FE, PG, HSS-FE, CUDB
-
Solid knowledge of TCP/IP, HTTP protocols in mobile telephony
-
Unix/Linux knowledge;
-
Knowledge/experience in the GSM/WCDMA/GPRS/LTE areas
-
Tracing tools, Wireshark, Nethawk or others
-
Routing knowledge
-
IP Security
-
Troubleshooting skills
-
Previous experience on support services in telecommunications or IP networks
-
Fluent English, speaking and writing
The following competences will be valuable:
-
Network administration and configuration
-
Signaling and protocol analysis or definition
-
MAP, DIAMETER
-
LDAP
The following attitudes are demanded:
-
Analytic and organized personality
-
Have a genuine interest in technology and enjoy challenges
-
Customer oriented, understanding their problems and providing the best solutions
-
Creative problem solver with good analytical skills and capable of working alone and in teams
-
Self-motivated with the ability to think and work independent with both short-term and long-term
-
Support and manage stress situation having the ability to work constructively under pressure
-
Excellent communication and inter-personal skills
Interested candidates can submit their application to email address: racquel.dionisio@tanint.com
*Permanent employee of Ericsson both presently working and those who left within 24 months are not eligible to apply for this vacancy.
