Customer Lead Assistant (telco or IT Experience Only)
Posted by: Nick Amato
Posted date: Sun, 27th Jan
Location: Middle East / West Asia
Assistance to the Customer Lead to coordinate the backlog for a given client,
Monitoring of the backlog (ComServe),
Ensure the quality of the SRs (right status, recent updates, correct assignments),
Description of the issue, business impact, test case
Daily status report on the backlog and progress
Follow up with submitter on information missing and status updates,
Help with the coordination of the deliveries of the solutions (Maintenance Releases, Emergency Patches),
Participate to the status meeting reviews with the client,
Provide the internal status updates and collect requirements from the Operations,
Help with the coordination of the escalations received from the Operations and the client.
Experience with backlog coordination,
Management of clients and escalations,
Provide weekly report to summarize the current, the status and the next steps.
PLEASE ONLY APPLY IF YOU HAVE PREVIOUS EXPERIENCE IN THE TELCO OR IT INDUSTRY
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