Customer Lead Assistant (telco or IT Experience Only)

MAIN ACTIVITIES

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  Assistance to the Customer Lead to coordinate the backlog for a given client,


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  Monitoring of the backlog (ComServe),
  
  
  
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    Ensure the quality of the SRs (right status, recent updates, correct assignments),
  
  
  • 
    Description of the issue, business impact, test case
  
  
  • 
    Daily status report on the backlog and progress
  
  
  
  

 

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  Follow up with submitter on information missing and status updates,


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  Help with the coordination of the deliveries of the solutions (Maintenance Releases, Emergency Patches),


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  Participate to the status meeting reviews with the client,


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  Provide the internal status updates and collect requirements from the Operations,


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  Help with the coordination of the escalations received from the Operations and the client.

 

PROFILE

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  Billing knowledge,


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  Experience with backlog coordination,


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  Management of clients and escalations,


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  Negotiations skills.

 

RESPONSIBILITIES

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  Provide weekly report to summarize the current, the status and the next steps.

PLEASE ONLY APPLY IF YOU HAVE PREVIOUS EXPERIENCE IN THE TELCO OR IT INDUSTRY