Tangent has a job opportunity for experienced First Level Operations Engineer. This is for 12 months extendable contract to be based in Kuwait City, Kuwait on new telecommunication project. The project will start by mid April and Ericsson needs the contractors to be on site on or before 15 April, 2013.
Please see below job description for reference.
Abstract
The purpose of this document is to describe the Functional Role (FR) of First Level Operation Engineer within the LTE & SRAN (2G/3G) NOC.
Location:Kuwait
Organisation
CATEGORY FLO Engineer
POSITION Front Office FLO Eng
ORGANISATIONAL UNIT NOC
REPORTING TO Operations Assurance Manager
Responsibilities
The front office surveillance will perform the activities of the 1st level operations consisting of planning and executing all the preventive and corrective maintenance actions necessary to keep the customer’s LTE & SRAN (2G/3G) network at the desired KPIs level. Corrective actions are taken on faulty nodes either remotely from the NOC or directly on site through a dispatch process in coordination with filed engineers to make sure problems are resolved with the agreed time with Omantel.
Working in the Front Office in the Network Operation Centre (NOC), the FLO Engineer is the focal point of all network assurance and service assurance activities. The primary purpose of the function is alarm monitoring and alarm management for all eNodeBs, NodeBs, Evo Controller 8200 RNC & Evo Controller 8200 BSC interpreting / understanding / resolving received alarm and escalating faults that can not be handled within a limited period to Customer Support. Field related problems / faults are referred to the field technicians. The surveillance function is a 24 hours a day operation. Shift work is therefore applied.
The FLO Engineer is principally in control of network status and network activities, being able at any one time to understand and report on traffic / service degradations and restoration activities. The surveillance function has greater influence of restoration times and therefore on overall network performance values.
The FLO Engineer is to take full responsibility for the detection, correct interpretation and correct handling / escalation of received alarms.
Main activities
The main activities are the following:
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LTE/SRAN Network Performance surveillance 24x7
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Alarms handling of LTE & SRAN nodes
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1st level fault restoration
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Interface with Field Services Coordinator for field services dispatching
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Control and support corrective activities
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Plan and coordinate planned activities
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Manage notifications and escalations
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Coordinate spare parts handling with field engineers
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Trouble Ticket Handling
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Work Order Handling
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Escalation Rules
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Report Handling (e.g. Disturbance Report)
Interface to
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Ericsson Customer Support organization
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2nd Level Operations (Back Office) Team
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Field Maintenance (FM) Team
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3PP vendors
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The customer’s relevant departments as per the scope of project.
Required competence
General Competence
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Good knowledge of network (O&M) availability alarm / status indicators and their interpretation and use.
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Basic knowledge of LTE and Single RAN (SRAN 2G/3G) network implementation / integration processes
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Must be willing to work in shifts ( in 24x7x365 working environment)
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Demonstrated ability in fault logging and resolution
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Good command on English; both verbal as well as written
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Good knowledge of the official business software applications like MS Office Tools (i.e. MS Excel, MS Word, Power Point etc.)
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Quick learner, self-motivated, service focused, confident and customer-oriented.
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Good communication skills
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Good in analytic and investigation technique
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Excellent team player
Technical Competence
The FLO Engineer should have basic knowledge of the service elements described below:
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Evo Controller 8200 RNC
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Evo Controller 8200 BSC
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RBS6000 series (eNodeB/NodeB)
Required education and experience
The FLO Engineer should have a degree within Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent.
Minimum 2 years of experience in Operation & Maintenance implementation / integration / operation / support or testing environment.
Interested candidates can send their CV to email address: racquel.dionisio@tanint.com
