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MS Field Maintenance ManagerPosted by: Syed
Posted date: Sat, 18th May
Location: Saudi Arabia
MS Field Maintenance Manager-
The Field Maintenance Manager focuses on the key performance of the Field Maintenance team and the operational network. Manage the Team Leaders and their teams to ensure a world-class field operations service to all customers, internal/external while ensuring that cost efficiency is maximized.
Maintain current awareness of wider commercial considerations, to balance Ericsson's business requirements with the contractual requirements of each customer. Strategically monitor and manage workloads, in order to apply the appropriate resource to meet all customers' requirements.
People Management. Responsible for the administration of staff, including target setting, staff appraisals, training, performance management and staff engagement.
Resource Management. Responsibly for maintaining adequate levels of resource, both human and equipment, in order to meet the all customer requirements
Efficiency. Responsible for maximizing efficiency while maintaining high levels of customer satisfaction by regularly reviewing organization, processes and performance
Performance. Review team performance reports, reacting swiftly to any issues as they arise and escalating as appropriate. Attend in managements meetings with responsible for Field Maintenance activities.
Operate diverse working practices to meet customer requirements
Define and set up of resource management routines based on main goals and priorities defined by operations management.
Co-ordinate works with other operation work areas management e.g. Front Office Manager, back office Manager, Service Delivery Manager, etc.
Responsible for the planning of Human Resources within the Field maintenance functionality.
Responsible to define the reporting in accordance with the contractual obligation, and to schedule for regular collection of statistics.
Responsible for the Field Maintenance operational performance.
Responsible for Field Maintenance performance as per contractual KPI's e.g. Mean time to repair
Responsible for vendor & Sub contract management i.e. ensuring that vendors or subcontractors are performing in according with service level agreement. This implies the need to have regular meeting with the vendors and/or Subcontractors
Act as outage manager during network outages recovery procedure
Support other parts of the organization to resolve outages and incidents
Degree in Electrical Engineering/ Telecommunication Engineering/Computer Science/Computer Engineering or equivalent.
Have a minimum 5 years of experience as Field Maintenance Manager of Ericsson networks.
Have a good management background in the telecommunication industry preferably in the Field Maintenance area
Excellent knowledge of field maintenance routine procedures and processes
Excellent knowledge of subcontractor management
Excellent knowledge of Ericsson's hardware and spare requirements
Excellent knowledge of the network topology, its traffic handling capabilities and traffic characteristics.
Good knowledge of all network elements and their main characteristics.
Good knowledge of network signaling / synchronization.
Good knowledge of network implementation / integration processes and practices
Good knowledge of network operations
Understand financial management
Excellent customer management skills
Fluent in written and spoken English
Strong management skill and people relation skill.
Strong leadership skills and a good motivator.
Strong customer management skills
Be able to work independently, within a team and with other vendors
Flexible and responsive to changing work patterns and demands.
Open approach to solving problems and dealing with new proposals.
A thorough and methodical approach to work.
Must be able to work to tight time scales.